Schoolshopsales.com operates a no quibble Returns Policy on the bulk of its products. You can return all eligible items for a full refund for any reason. Note that we refund all eligible returns and do not replace them. Should you wish to purchase alternative items simply revisit the online school shop and place your order as you did originally. Please take a moment to read the details below.
All clothing that are deemed to be junior sizes.
All bags, hats/caps and other accessories that have not been personalised (the school logo is not classed as personalised – see Excluded Items below for more information.)
All clothing that is deemed to be adult sizes.
Bags and other accessories that have been personalised with a child name or initials.
When Excluded Items are selected you will see a note explaining the Returns Policy for these items and you will need to accept these terms to continue with the order process.
Why Do We Do This?
We endeavour to keep an operational stock level of all items where the sales volume justifies it. This allows us to process orders as quickly as possible. We are happy to receive these items back providing they are in a resaleable condition as it is likely they will be sold on at a later date. Larger items prove much more difficult to resell and therefore often stay in stock for months and years and may even be sent to landfill.
How To Claim Your Refund
To start your refund process go to https://www.schoolshopsales.com/returns. You will be asked to enter your order reference number which appears on your order confirmation email as well as the dispatch note within your delivery. Entering your order number will allow you to select the items that you want to return (items that are non-returnable are greyed out unless Faulty Item is selected).
Select the items that you wish to return and click to confirm. By each item ticked you will be asked to select a reason for return from a list including
- Incorrect Size
- Incorrect Quantity
- Faulty Item
Once you have confirmed the items you wish to return you will receive a form to print and send back to us with the items to be refunded. This will include the returns address and details of the most effective postage methods to use. Please note that we are unable to process refunds on items we do not receive so you may choose to include a tracking option so you can be sure we are in receipt of your items. All items must be unworn and in their original packaging and include the Returns Note AND the original Dispatch Note.
Once your items have been returned and meet the refund criteria we will process your refund within 3 working days. The refund will be returned to the original card you used to make the purchase. Please note that if your order was over the qualifying amount for free delivery but the returns will take the order value below the free delivery threshold then we will deduct the standard delivery fee from the refund.
If you have any further questions or difficulties then please feel free to call on 01926 800026 and we will do our best to help you through the process.